M&S apologises after Muslim assistant refused to sell customer alcohol

December 23, 2013

 

Marks & Spencer has apologised after a Muslim member of staff refused to sell a customer alcohol. “The issue arose after an unnamed customer at a London store was “taken aback” when an “extremely apologetic” Muslim checkout worker asked them to wait for another till to become available.

The customer told the newspaper: “I had one bottle of champagne, and the lady, who was wearing a headscarf, was very apologetic but said she could not serve me. She told me to wait until another member of staff was available. I was taken aback. I was a bit surprised. I’ve never come across that before.”

Drinking alcohol is forbidden in Islam, and some Muslims refuse to handle it. M&S said its policy applied to staff of all religions, not just Islam. The spokeswoman said: “Where we have an employee whose religious beliefs restrict food or drink they can handle, we work closely with our members of staff to place them in suitable role, such as in our clothing department or bakery in foods.

The case highlighted differences among retailers on whether religious staff should have to carry out certain jobs, the Telegraph said. Sainsbury’s guidelines say there is no reason why staff who do not drink alcohol or eat pork on religious grounds cannot handle them, the newspaper reported, while Tesco said it made “no sense” for staff that refused to touch items for religious reasons to work on a till. Muslim employees at Asda do not have to work on tills if they object to handling alcohol, while Morrisons said it would “respect and work around anyone’s wishes not to handle specific products for religious or cultural reasons”, the Telegraph said.

 

The Guardian: http://www.theguardian.com/business/2013/dec/23/marks-and-spencer-muslim-alcohol

The Telegraph: http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10533728/MandS-faces-furious-backlash-from-customers-over-Muslim-policy.html